# Shipping Information

At **Riwaayat-e-Chikan**, every order is carefully prepared and packed with attention to detail. We strive to ensure your purchase reaches you safely and as quickly as possible.

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# Order Processing

- All orders are processed within **3–5 business days**.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- Once your order is dispatched, you will receive a shipping confirmation email along with your tracking details.

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# Domestic Shipping (India)

- We deliver across all serviceable locations in India.
- Estimated delivery time: **3–5 business days** after dispatch.
- Delivery timelines may vary for remote locations, public holidays, or during peak festive seasons.
- All domestic orders are securely packed to ensure safe delivery.

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# International Shipping

We proudly ship our handcrafted Chikankari products worldwide.

- Estimated delivery time: **7–10 business days** after dispatch.
- International orders are shipped using trusted courier partners.
- We use **DDP (Delivered Duty Paid)** shipping, which means **all applicable customs duties, import taxes, and clearance charges are handled by Riwaayat-e-Chikan**.
- Customers are **not required to pay any additional customs duties or tariffs** upon delivery.

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# Order Tracking

As soon as your order has been dispatched, you will receive an email containing your shipment tracking number.

You can use the tracking number to follow your package throughout its journey until it reaches your doorstep.

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# Delivery Delays

While we work hard to deliver every order within the estimated timeframe, delays may occasionally occur due to:

- Severe weather conditions
- Public holidays
- Courier network delays
- Customs inspections (for international shipments)
- Remote delivery locations
- Other unforeseen circumstances beyond our control

We appreciate your patience and understanding in such situations.

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# Incorrect Shipping Address

Please ensure that your shipping address and contact details are accurate when placing your order.

Riwaayat-e-Chikan cannot be held responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.

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# Damaged or Lost Shipments

If your package arrives damaged or appears to be lost in transit, please contact us within **48 hours** of the expected delivery date.

Our team will coordinate with the shipping partner and work towards a prompt resolution.

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# Need Assistance?

If you have any questions about shipping, delivery, or your order, we're here to help.

**Riwaayat-e-Chikan**

📧 **Email:** riwaayatechikan@gmail.com

📞 **Phone:** +91 8299206022

💬 **WhatsApp:** +91 9452476810

We aim to respond to all customer queries as quickly as possible during business hours.