Terms of service
# Terms of Service
**Last Updated:** July 2026
Welcome to **Riwaayat-e-Chikan**. By accessing or using our website, you agree to comply with and be bound by these Terms of Service. Please read them carefully before using our website or placing an order.
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# 1. Acceptance of Terms
By visiting our website or purchasing products from Riwaayat-e-Chikan, you acknowledge that you have read, understood, and agreed to these Terms of Service, along with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on our website.
If you do not agree with any part of these terms, please do not use this website.
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# 2. Use of Website
You agree to use this website only for lawful purposes.
You must not:
- Violate any applicable laws or regulations.
- Attempt to gain unauthorized access to our systems.
- Distribute viruses or malicious software.
- Use our content for commercial purposes without written permission.
- Interfere with the security or functionality of the website.
We reserve the right to suspend or terminate access for users who misuse the website.
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# 3. Intellectual Property
All content available on this website, including but not limited to:
- Logos
- Brand name
- Product images
- Product descriptions
- Graphics
- Designs
- Text
- Icons
- Videos
- Website layout
are the exclusive property of **Riwaayat-e-Chikan** and are protected under applicable copyright, trademark, and intellectual property laws.
No content may be copied, reproduced, modified, distributed, or used without prior written permission.
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# 4. Product Information
We strive to display our products as accurately as possible.
However:
- Colors may vary slightly due to screen settings.
- Measurements may have minor variations.
- Handcrafted and hand-embroidered products may naturally differ slightly from product images.
These variations are part of the uniqueness and authenticity of handcrafted products and shall not be considered defects.
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# 5. Pricing
All prices displayed on the website are in **Indian Rupees (INR)** unless stated otherwise.
Prices are subject to change without prior notice.
We reserve the right to correct any pricing errors at any time.
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# 6. Orders
After placing an order, you will receive an order confirmation email.
Receiving an order confirmation does not guarantee acceptance of the order.
We reserve the right to:
- Cancel any order.
- Refuse service.
- Limit quantities purchased.
- Reject suspicious or fraudulent transactions.
If an order is cancelled after payment has been received, a full refund will be processed to the original payment method.
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# 7. Payments
We accept secure online payments through trusted payment gateways.
Available payment methods may include:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets
All payment information is securely processed by our payment partners.
We do not store your payment card information.
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# 8. Shipping
Shipping timelines are mentioned in our Shipping Policy.
Estimated delivery times are provided for reference only and may vary due to courier delays, weather conditions, customs clearance, or other unforeseen circumstances.
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# 9. Returns & Refunds
Returns, exchanges, and refunds are governed by our Return & Refund Policy.
Please review the policy before making a purchase.
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# 10. International Orders
International orders are shipped using **Delivered Duty Paid (DDP)** service.
Customers are not required to pay customs duties or import taxes, as applicable charges are handled by **Riwaayat-e-Chikan**.
Delivery timelines may vary depending on the destination country.
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# 11. Limitation of Liability
To the maximum extent permitted by law, Riwaayat-e-Chikan shall not be liable for any:
- Indirect damages
- Incidental damages
- Consequential damages
- Loss of profits
- Business interruption
- Loss of data
arising from the use of our products or website.
Our total liability shall never exceed the amount paid by the customer for the purchased product.
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# 12. Accuracy of Information
While we make every effort to ensure the accuracy of information on our website, occasional errors relating to product descriptions, pricing, promotions, availability, or specifications may occur.
We reserve the right to correct such errors without prior notice.
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# 13. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the content, privacy practices, or services provided by such websites.
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# 14. Privacy
Your use of this website is also governed by our Privacy Policy.
By using our website, you consent to the collection and use of your information as described in our Privacy Policy.
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# 15. Force Majeure
Riwaayat-e-Chikan shall not be held responsible for delays or failure to perform due to events beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fire
- War
- Government restrictions
- Pandemic
- Courier disruptions
- Internet outages
- Power failures
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# 16. Changes to Terms
We reserve the right to modify or update these Terms of Service at any time without prior notice.
Updated terms become effective immediately upon publication on this website.
Continued use of the website constitutes acceptance of the revised Terms.
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# 17. Governing Law
These Terms of Service shall be governed and interpreted in accordance with the laws of India.
Any disputes arising from the use of this website or purchases made through it shall be subject to the exclusive jurisdiction of the courts located in **Lucknow, Uttar Pradesh, India**.
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# 18. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
**Riwaayat-e-Chikan**
**Email:** riwaayatechikan@gmail.com
**Phone:** +91 8299206022
**WhatsApp:** +91 9452476810
